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Recent Articles...
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Delayed Company time @ cost of the US$ - Note from Cal C. Haggart, Editor CallCenter-
HQ.com: Although this is not actually an
article, it is an interesting ... [more]
Getting Technical Support Help Online - Sometimes your PC will start acting strange
for no apparent reason or a program
which you use regularly will all of a... [more]
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Recent Tips...
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Call Center Tip #3: Handle Problems Quickly - Handle problems quickly. This sounds
obvious, but too many supervisors let
problems linger. For example, Bob, your ... [more]
Call Center Tip #2: Putting the Fun In Your Call Center - Remember to have fun in your call center.
We all know that it can be difficult to put
on a smiley face when you're ... [more]
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Recent Product Reviews...
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